Many people believe that great leaders are born, but leadership is a skill that you learn and grow just like any other. There are many skills that you can add to your toolkit that can take you from being a good leader to being a great leader. This lecture explores approaches to promoting healthy organizational culture, such as understanding the difference between intent vs. impact as well as the power of non-verbal communication. It offers strategies for helping to motivate and coach your team, how to navigate difficult conversations, set appropriate boundaries, and tactics for stress management in the moment while balancing people and profits.
We'll discuss some of the basic truths about the current coffee-price crisis and also explore various pathways to discussing the issue with consumers in an ethical, responsible, open, and effective way. This will be a conversation where attendees can share their personal experiences in interacting with customers about coffee price, and together we will brainstorm some of the language that helps rather than harms in interactions about this delicate topic.